For company approval
Open the course summary, outcomes and preparation to discuss with your manager.
A NEW SKILL. A NEW POSSIBILITY.
Healthcare Service Design
Practice designing service processes outside clinical treatment, including appointments, information, waiting, and service handoffs. Use fictional scenarios and consider the needs of different user groups.
Interested · Pending peopleBookmarked · Pending peopleConsenting member counts, separate from bookings. Groups below five are not disclosed. · Bookmarks shared with the original course
Sample course · fictional portrait, not an actual instructor · price, class dates and actual instructors await confirmation
6 hoursDates to be confirmed
Price for the selected sessionPrice not confirmed
Check what is included before choosingBookings are not open yet. Provider and payment readiness are under review.
Level & foundationBeginnerBeginnerWho it is forHospital and clinic service teams, coordinators, and service designers
Duration & format6 hours · In personLocal time · Bangkok
Before choosing a course
The essentials, togetherWho this is for
Hospital and clinic service teams, coordinators, and service designers
Ability to describe one service process · Use fictional data or data that does not identify service usersWHAT YOU WILL TAKE AWAY
Learn this. Put it to work.
Map a user's journey and service bottlenecks
MAKE SOMETHING THAT MATTERS
Turn learning into your own work
Service journey and touchpoint prototype
01
Map a user's journey and service bottlenecks
02
Distinguish events, feelings, and assumptions
03
Develop a prototype for communication or one service step
04
Plan a small test with metrics
Scope of this experience
Covers service design, not diagnosis, treatment, or certification as a healthcare professional.
Prerequisites & preparation
What you should already know
Ability to describe one service process · Use fictional data or data that does not identify service users
What to do before starting
- Laptop or notebook
- An example service process you can discuss
- No identifiable patient information
Unsure about your experience level? Open the sample project to understand the challenge, then check with the provider before choosing a session.
The class focuses on practice and a project brief. Results depend on prior knowledge, participation and practice.
PEOPLE BEHIND YOUR PROGRESS
Who you learn with, and how
Instructor not yet specified
INSIDE THE EXPERIENCE
Inside this class
4 learning sections · 6 hours
Your path through the experience
- 01Understand the challenge
- 02Try it in practice
- 03Review and build on it
01Understand users and define the service scopeLearn · Practise · Review
Service problem statement
Suggested duration 60 minutes
Hands-on challengeService problem statement
Use it to record your work and explain how you checked the result.
02Map the user experienceLearn · Practise · Review
Journey map
Suggested duration 90 minutes
Hands-on challengeJourney map
Use it to record your work and explain how you checked the result.
03Prototype a serviceLearn · Practise · Review
Prototype for one touchpoint
Suggested duration 120 minutes
Hands-on challengePrototype for one touchpoint
Use it to record your work and explain how you checked the result.
04Test and plan further learningLearn · Practise · Review
Test plan and observation criteria
Suggested duration 90 minutes
Hands-on challengeTest plan and observation criteria
Use it to record your work and explain how you checked the result.
SEE WHAT YOU WILL MAKE
See the work before choosing the course
Explore sample tasks and review criteria to see whether they match what you want to develop.
ONE / WORKSHEETSample project · Open to read
Service journey and touchpoint prototype
01Selected challenge
02How to approach it
03Evidence & conclusions
Sample lesson
Simulate a first-time service user who is confused about required documents and the queue sequence. Design a pre-appointment message or guidance sign, then ask other participants to follow it and record any remaining misunderstandings.
Read the steps and review criteria before enrolling. No email required.
Included in this experience
- Service journey and touchpoint prototype
Additional costs and terms await provider confirmation before a session opens
MAKE ROOM FOR YOUR NEXT STEP
Plan your time before learning
Not specified · Local time · Bangkok
New sessions to be announced
Dates, location, capacity and pricing await confirmation. Share your availability and choose to receive My One notifications.
Register interest & availabilityInterest is not a booking or seat reservation. No payment is collected.
Allow extra time for preparation and review according to the instructor's brief.
LEARNER VOICES
Learner experiences
A place for verified learner feedback
This sample course has no verified learner reviews yet. At launch, reviews will identify the session and remain separate from skill assessments.
BEFORE YOU JOIN
Questions before you decide
Can people who are not healthcare professionals take the course?
Yes, if you work in service delivery or design and understand that the course does not cover clinical treatment.
Do I need to bring patient data?
No. The class uses fictional cases and role-play exercises.
Terms for this session
Not specified
Turn your team's challenge into a learning plan
Arrange a private session and define the challenge and outcomes together.
BETTER, TOGETHER
Take the next step with your team
Bring your team to the same session
Choose the number of participants and review the total before sending a request.
Arrange a private organisation session
Start with your work challenge, group size and preferred dates.
Plan a private sessionNot open yet
ONE / COURSE FIELDNOTES
Take this course with you
Outcomes, curriculum, instructors, dates and fees, edited into one course guide.
During review, read and download without registering.YOUR NEXT CHAPTER
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