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Practice defining problems, recording data, prioritizing issues and planning small improvement trials. Track whether the changes deliver the expected results.
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Write a problem statement that identifies what can be measured
See outcomes & scopeSupervisors, quality teams, operations teams and service teams
Able to read tables and calculate percentages · Be ready to describe a workplace problem, or use the shared exerciseWrite a problem statement that identifies what can be measured
One-page quality improvement summary
Write a problem statement that identifies what can be measured
Create a check sheet and organize data into categories
Use Pareto analysis to prioritize issues without assuming their causes
Plan an improvement trial and record what you learn
This course is not an ISO certification audit and does not award a professional qualification from any organization cited as a reference.
Able to read tables and calculate percentages · Be ready to describe a workplace problem, or use the shared exercise
Unsure about your experience level? Open the sample project to understand the challenge, then check with the provider before choosing a session.
The class focuses on practice and a project brief. Results depend on prior knowledge, participation and practice.
4 learning sections · 6 hours
Problem statement
Suggested duration 60 minutes
Use it to record your work and explain how you checked the result.
Check sheet
Suggested duration 90 minutes
Use it to record your work and explain how you checked the result.
Pareto analysis and questions to investigate
Suggested duration 120 minutes
Use it to record your work and explain how you checked the result.
One-page improvement plan
Suggested duration 90 minutes
Use it to record your work and explain how you checked the result.
Explore sample tasks and review criteria to see whether they match what you want to develop.
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Not specified · Local time · Bangkok
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Allow extra time for preparation and review according to the instructor's brief.
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No. The course starts with counts, percentages and reasoned interpretation of data.
No. You need to calculate the proportions from the data in each exercise.
Not specified
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Plan a private sessionNot open yetOutcomes, curriculum, instructors, dates and fees, edited into one course guide.
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